Customer Service Representative - Advanced English

Customer Service Representative – Advanced English

(Hybrid)

Location: Mexico City (Hybrid)

Schedule: 24/7 Operations – Rotating Shifts

Employment Type: Full-time

About the Role

We are looking for service-driven and customer-focused Customer Service Representatives to join a high-performing contact center supporting premium Card Members in the United States. This role is ideal for individuals passionate about delivering exceptional service, building customer loyalty, and thriving in a fast-paced, customer-first environment.

Key Responsibilities

• Deliver extraordinary customer service through a high volume of inbound calls in a structured, fast-paced environment
• Consult with Card Members to understand their needs and provide personalized solutions
• Reinforce the value of card membership by explaining benefits, rewards, and relevant product offerings
• Address general and account-specific inquiries such as payments, statements, card replacements, and rewards redemption
• Utilize multiple systems and tools to resolve inquiries on the first point of contact
• Meet and exceed performance metrics related to quality, productivity, compliance, sales, and customer satisfaction

Requirements

• Advanced to fluent English (spoken and written); Spanish proficiency required
• Strong communication, active listening, and problem-solving skills
• Ability to handle a continuous flow of customer interactions with professionalism and empathy
• Technical aptitude to multitask across multiple systems with speed and accuracy
• High level of integrity and compliance when handling sensitive customer information
• Availability to work rotating shifts, including nights, weekends, and holidays
• Flexibility to work in a hybrid model (3 days onsite per week)

Preferred Qualifications

• Experience in customer service, call center, or consultative sales environments
• Passion for building customer loyalty through personalized and solution-oriented service
• Ability to adapt communication style to different personalities and situations
• Strong sense of ownership and accountability from call start to resolution

What We Offer

• Competitive base salary plus performance-based incentives
• Comprehensive benefits package (medical, dental, vision, life insurance, and more)
• Paid training and ongoing career development opportunities
• Hybrid work model and wellness programs supporting your overall well-being

Join a company that values performance, customer commitment, and professional growth.

Apply now and take your customer service career to the next level. 🚀